EXECUTIVE FIELD GUIDE

Exception Decision Register

Regional and enterprise transformation leaders

The decision challenge

Local deviations accumulate cost without a named owner or retirement rule.

Executive takeaway

Approve exceptions as time-bound investments with evidence, cost and reversibility.

The checklist

  1. Define the standard and requested deviation
  2. State legal, customer or workflow necessity
  3. Estimate recurring support and control costs
  4. Identify sponsor and accountable owner
  5. Set review date and retirement condition
  6. Review similar exceptions for a common-design opportunity

Decision framework

Working framework

Exception ID | Market | Standard | Requested deviation | Evidence | Value | Risks and controls | Recurring cost | Owner | Decision | Review date | Retirement trigger.

Decision rule

Document the accountable owner, evidence and next review date before closing the decision.

In practice

Illustrative use: A market requests a controlled additional approval step. Document why it is needed, whether the core platform can support it and when the decision will be revisited.

The views I share are my own and do not represent those of my employer.

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The views I share are my own and do not represent those of my employer.